Monday, May 27, 2013

On working under pressure.

Ships which are driven by the wind, the ones with sails have always fascinated me. Human ingenuity took what was supposed to be a hurdle, the wind, and made it into an asset, by aligning the ship's sails to catch the wind. I guess that's what people may construe with the saying " Go with the  tide". I have a slightly different take here. I say convert liabilities into assets by changing the way we handle them.

Taking an analogy out out of the sail boat example, let's talk about pressure, work or other wise. When we take on pressure head on, it's literally a job stopper, whereas if we understand the nature of the pressure, it's intensity, it's velocity, it's direction, we can align our sails (efforts) so that we catch the wind and not buttress it.

So how do we go about achieving it. The first step is to classify the pressure. Broadly 3 types:

1. Man
2. Machine
3. Time

Lets take the first one:

Man
Even a hermit has to deal with at least one man during his working life, himself. Most often than not, we are our own source of pressure. Unreasonably high expectation of oneself leads to this kind of pressure. The source of this unreasonably high expectation is half knowledge about our capabilities and most often than not, having an external frame of reference of oneself, that is seeing ourselves through the eyes of others. The result, self induced pressure that we blame on "peer pressure".

The fact of the matter is that no body is really bothered about you, and the fun fact is that we always think otherwise.

You might argue that your boss, customer, supplier is putting undue pressure on you on some work which is impossible to achieve, but that is not a factor of the person but on the next two factors given below.

Machine
"What is a machine?", this is a line from one of the most unarguably great films made in the decade, "3 Idiots". The answer given by the protagonist is that any device that makes life easier or simpler, is a machine. Taking that thought forward, let's not stop at devices, but move on to attitudes, systems and processes.

If one thinks on what makes great companies great, the first thing that comes to our mind is that they are efficient machines who harness the potential of human beings using fantastic systems that automate / remove non value added work thus leaving time for individuals to be creative and use this creativity to push companies on new growth paths.

A human being is also a machine, we have organs that work as individuals in a team and our brain creates the systems and processes to keep this wonderful machine humming along. If our body can do this without our explicit knowledge, why cant we create, develop and enhance systems and processes that makes our lives easier.

A simple diary (paper or excel) to start off with can make life simpler. 2 sections, one for personal and the other for professional entries. Start the day by jotting down major milestones for the day and then gradually increase the time horizon to a week, month, year. This gives an infallible edge when speaking to your boss, customers or suppliers. Since you are very clear on what goals you need to achieve and by what time, you can always take stake holders into confidence on what are the goals, what needs to be done and when. When people buy into your goals, they are aligned to your requirements. Remember what sails do?

Time
"Time and tide wait for no man", says a popular proverb. Times are never the same. Time is the only constant. Everything changes with time. The first two factors, man and machine can change over time. Yesterday's goals and priorities may not be the same or relevant today. The only way to leverage this is to accept it and move forward.

Every day is a new beginning. Start your day with a fresh slate. It is good to know history as it inspires one to reach beyond oneself, and also gives us a perspective of how fallible humans are. But that is what history is for. It shows where the speed bumps are, where the inclines and ravines are. It is left to us whether we want to ride over the ravines or fly over it.


Wednesday, February 13, 2013


Lost in translation

How many times do we worry about whether what we have communicated to our colleagues, friends and family is interpreted in the right way and communicated to people down the line in an accurate and reliable manner? The most probable answer is “A lot”.

The reason is simple. The distance between the ear, eye and mouth is at least four fingers wide! Let me elaborate. Man is a social animal. He believes what he sees and what he hears. He will speak what his brain has interpreted as the truth based on what he sees and hears. However when one communicates there are a number of things other than speech which affects the listener. The first and foremost is what is popularly called “Body language”. The way our hands move in tandem to our speech is a dead giveaway.  More often than not it is body language which will determine whether what we intend to communicate has indeed been accomplished in the same measure and extent. More on that in a later article.

More often than or not, in today’s fast pace of life, we tend not to look for and understand whether what we intend to communicate has indeed been received and understood by the recipient. Taking a leaf out of the military  whenever an oral communication is given on wireless, the recipient repeats the message and thereby acknowledges that he / she indeed understands what has been communicated. Repeatation has one more advantage. It reaffirms the communication in the recipients mind.

In school, we learnt the alphabets and numbers by mindless repeatation, writing, reading and speaking. While it is not advisable to go completely the rote way, it is noteworthy to understand that our Vedas and Shastras were communicated since time immemorial through the oral route, from Guru to Shishya. The focus was , small group size, one to one communication and implicit trust of the Shishya in the knowledge of the Guru.
The recipient of any dialogue will internalize the speaker’s words only when he trusts the speaker, when he feels that the speaker is directly addressing him.  This is what makes great public speakers great. They are able to connect to each and every person in the audience and makes them feel that he is addressing them or their concerns. This is a skill as well an art.

To recap, effective communication hinges on
-         -  Inflection, tone
-          - Body Language
-          - Level of engagement
-          - Trust